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Policy-Onlinemystore

Privacy policy

This privacy policy (“Privacy Policy”) specifies the manner in which personal data and other information is collected, received, stored, processed, disclosed, transferred, dealt with, or otherwise handled by the Company. This Privacy Policy does not apply to information that You provide to, or that is collected by, any third-party through the Platform, and any Third-Party Sites that You access or use in connection with the Services offered on the Platform.

Please read the Privacy Policy carefully prior to using or registering on the Platform or accessing any material, information or availing any Services through the Platform.

By visiting the Platform or setting up/creating an account on the Platform for availing the Services and clicking on the “I accept” button provided on the Platform, You accept and agree to be bound by the terms and conditions of this Privacy Policy and consent to the Company collecting, storing, processing, transferring, and sharing information including Your Personal Information in accordance with this Privacy Policy. This Privacy Policy is incorporated into and subject to our Terms of Service and shall be read harmoniously and in conjunction with them. All capitalised terms used herein however not defined under this Privacy Policy shall have the meaning ascribed to them under the Terms.

This Privacy Policy (i) will be considered to be an electronic record under the Indian data privacy laws including the Information Technology Act, 2000 read with rules and regulations made thereunder; and (ii) will not require any physical, electronic, or digital signature by the Company.

Cancellation & Refund Policy

Your Shop Name believes in helping its customers as far as possible, and has therefore a liberal

cancellation policy. Under this policy:

Cancellations will be considered only if the request is made immediately after placing the order.

However, the cancellation request may not be entertained if the orders have been communicated to the

vendors/merchants and they have initiated the process of shipping them.

Your Shop Name does not accept cancellation requests for perishable items like flowers, eatables etc.

However, refund/replacement can be made if the customer establishes that the quality of product

delivered is not good.

In case of receipt of damaged or defective items please report the same to our Customer Service team.

The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within Only same day days of receipt of the products. In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within Only same day days of receiving the product. The Customer

Service Team after looking into your complaint will take an appropriate decision.

In case of complaints regarding products that come with a warranty from manufacturers, please refer

the issue to them. In case of any Refunds approved by the New Fashion Point, it’ll take 1-2 Days days for

the refund to be processed to the end customer.

Retuen & Refund Policy

Your Shop Name believes in helping its customers as far as possible, and has therefore a liberal

cancellation policy. Under this policy:

Cancellations will be considered only if the request is made immediately after placing the order.

However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.

Your Shop Name does not accept cancellation requests for perishable items like flowers, eatables etc.

However, refund/replacement can be made if the customer establishes that the quality of product

delivered is not good.

In case of receipt of damaged or defective items please report the same to our Customer Service team.

The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within Only same day days of receipt of the products. In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the

notice of our customer service within Only same day days of receiving the product. The

Customer

Service Team after looking into your complaint will take an appropriate decision.

In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them. In case of any Refunds approved by the { Onlinemystore }, it’ll take 1-2 Days days for

the refund to be processed to the end customer.

Terms & Conditions

These Terms and Conditions, along with privacy policy or other terms (“Terms”) constitute a binding agreement by and between { Onlinemystore }, (“Website Owner” or “we” or “us” or “our”) and you (“you” or “your”) and relate to your use of our website, goods (as applicable) or services (as applicable)

(collectively, “Services”).

By using our website and availing the Services, you agree that you have read and accepted these Terms (including the Privacy Policy). We reserve the right to modify these Terms at any time and without assigning any reason. It is your responsibility to periodically review these Terms to stay informed of updates.

The use of this website or availing of our Services is subject to the following terms of use:

To access and use the Services, you agree to provide true, accurate and complete information to Us during and after registration, and you shall be responsible for all acts done through the use of your registered account.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness,

performance, completeness or suitability of the information and materials offered on this website

or through the Services, for any specific purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of our Services and the websiteis solely at your own risk and discretion.. You are required to independently assess and ensure that the Services meet your requirements.

The contents of the Website and the Services are proprietary to Us and you will not have any authority to claim any intellectual property rights, title, or interest in its contents.

You acknowledge that unauthorized use of the Website or the Services may lead to action against

you as per these Terms or applicable laws.

You agree to pay us the charges associated with availing the Services.

You agree not to use the website and/ or Services for any purpose that is unlawful, illegal or forbidden by these Terms, or Indian or local laws that might apply to you.

You agree and acknowledge that website and the Services may contain links to other third party websites. On accessing these links, you will be governed by the terms of use, privacy policy and such other policies of such third party websites.

You understand that upon initiating a transaction for availing the Services you are entering into a

legally binding and enforceable contract with the us for the Services.

You shall be entitled to claim a refund of the payment made by you in case we are not able to provide the Service. The timelines for such return and refund will be according to the specific Service you have availed or within the time period provided in our policies (as applicable). In case you do not raise a refund claim within the stipulated time, than this would make you ineligible for a refund.

Notwithstanding anything contained in these Terms, the parties shall not be liable for any failure to perform an obligation under these Terms if performance is prevented or delayed by a force majeure event.

These Terms and any dispute or claim relating to it, or its enforceability, shall be governed by and construed in accordance with the laws of India.

All disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in your Addresh}

All concerns or communications relating to these Terms must be communicated to us using the contact information provided on this website.

Payment Policy

These Terms and Conditions, along with privacy policy or other terms (“Terms”) constitute a binding agreement by and between { Onlinemystore }, (“Website Owner” or “we” or “us” or “our”) and you (“you” or “your”) and relate to your use of our website, goods (as applicable) or services (as applicable)

(collectively, “Services”).

By using our website and availing the Services, you agree that you have read and accepted these Terms (including the Privacy Policy). We reserve the right to modify these Terms at any time and without assigning any reason. It is your responsibility to periodically review these Terms to stay informed of updates.

The use of this website or availing of our Services is subject to the following terms of use:

To access and use the Services, you agree to provide true, accurate and complete information to US during and after registration, and you shall be responsible for all acts done through the use of your registered account.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials offered on this website or through the Services, for any specific purpose. You acknowledge that such information and

materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of our Services and the websiteis solely at your own risk and discretion.. You are required to independently assess and ensure that the Services meet your requirements.

The contents of the Website and the Services are proprietary to Us and you will not have any authority to claim any intellectual property rights, title, or interest in its contents.

You acknowledge that unauthorized use of the Website or the Services may lead to action against

you as per these Terms or applicable laws.

You agree to pay us the charges associated with availing the Services.

You agree not to use the website and/ or Services for any purpose that is unlawful, illegal or forbidden by these Terms, or Indian or local laws that might apply to you.

You agree and acknowledge that website and the Services may contain links to other third party websites. On accessing these links, you will be governed by the terms of use, privacy policy and such other policies of such third party websites.

You understand that upon initiating a transaction for availing the Services you are entering into a legally binding and enforceable contract with the us for the Services.

You shall be entitled to claim a refund of the payment made by you in case we are not able to

provide the Service. The timelines for such return and refund will be according to the specific Service you have availed or within the time period provided in our policies (as applicable). In case you do not raise a refund claim within the stipulated time, than this would make you ineligible for a refund.

Notwithstanding anything contained in these Terms, the parties shall not be liable for any failure to perform an obligation under these Terms if performance is prevented or delayed by a force majeure event.

These Terms and any dispute or claim relating to it, or its enforceability, shall be governed by and construed in accordance with the laws of India.

All disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in Old Madras Rd Nagavarapalya Bennigana Halli
Bengaluru Karnataka 560093

All concerns or communications relating to these Terms must be communicated to us using the contact information provided on this website.

Shipping and Delivery Policy

Overview

This Shipping and Delivery Policy outlines the terms and conditions concerning the shipment and delivery of products purchased from onlinemystore By placing an order with us, you agree to abide by the terms set forth below. We are committed to ensuring a smooth and efficient delivery process for all our customers.

Shipping Destinations

We currently ship to “all addresses within India,” “]. If your desired shipping destination is not listed, please contact us at email- support@onlinemystore.shop to inquire about special arrangements.

Processing Time

All orders are processed within all business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

  • High Demand Periods: During peak seasons or promotional periods, processing times may be extended. We will communicate any significant delays through our website or via email.

Shipping Methods and Costs

We offer a variety of shipping methods to meet your needs. Shipping costs are calculated based on your order’s weight, dimensions, and destination, and will be displayed at checkout.

  • Standard Shipping:
  • Estimated Delivery Time: 2 to 4 business days.
  • Cost: Calculated at checkout.
  • Carrier: India Post, Delhivery, Blue Dart]

Estimated Delivery Times

Please note that estimated delivery times are from the date of shipment, not the date of order placement. These are estimates only and are not guaranteed. Delays can occur due to unforeseen circumstances such as weather, customs procedures, or carrier issues.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email that includes a tracking number and a link to track your package. Please allow 2 hours for the tracking information to become active..

  • Customs Delays: Customs procedures can cause delays beyond our original delivery estimates.
  • Prohibited Items: Please ensure that the products you are ordering are allowed into your country. We are not responsible for packages held or destroyed by customs due to prohibited items.

Delivery Issues

Damaged or Lost Packages

If you receive a damaged package, or if your package is lost in transit, please contact us immediately at support@onlinemystore.shop with your order number.

  • Damaged Packages: Please provide photos of the damaged item(s) and packaging. We will work with the carrier to resolve the issue and arrange for a replacement or refund.
  • Lost Packages: We will initiate an investigation with the shipping carrier. Please allow 14 business days for the investigation to be completed. If the package is confirmed lost, we will offer a replacement or a full refund.

Incorrect Address

It is the customer’s responsibility to provide an accurate shipping address. If a package is returned to us due to an incorrect or undeliverable address, you will be responsible for the re-shipping costs. We will contact you to arrange re-delivery.

Unclaimed Packages

If a package is returned to us because it was unclaimed by the recipient, we will contact you to arrange re-delivery. Re-shipping fees will apply. If you choose not to have the item re-shipped, a refund will be issued for the product cost, less the original shipping fee and any return shipping charges incurred.

In-Store Pickup

If you offer in-store pickup:

You can choose to pick up your order at our [Shop name & Addresh} Store Location

  • Ready for Pickup: You will receive an email notification when your order is ready for pickup, typically within [2 hours during business hours.
  • Pickup Hours: Monday-sunday, 10 AM-6 PM IST)
  • What to Bring: Please bring your order confirmation email (digital or print) and a valid photo ID.

Contact Us

If you have any questions or concerns regarding our Shipping and Delivery Policy, please do not hesitate to contact us at:

Name: onlinemystore

Email: support@onlinemystore.shop

Phone: +91 85500 28885

Business Hours: Monday-sunday 8:00am-8:00pm

Important Considerations When Customizing Your Policy:

  • Transparency: Be as transparent as possible about costs, timelines, and potential issues. This builds trust with your customers.
  • Legal Compliance: Ensure your policy complies experience.

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